Disclaimer

This website contains information provided by Acorn Financial Services and third parties. There may be technical inaccuracies, typographical errors or programming bugs in this web site or its contents. Acorn Financial Services and its contractors make no representations about the accuracy or suitability of the information or links provided on this web site. The information is provided ‘as is’ without express or implied warranty. You use the information and links are your own risk. Acorn Financial Services takes no responsibility for the content of Internet sites that are linked from this site.

Acorn Financial Services and their contractors exclude all:

  1. warranties whether express, implied, statutory or otherwise, relating in any way to this website or your use of this web site; and
  2. liability (including for negligence) to you or anyone else in respect of any loss or damage (including special, indirect or consequential loss or damage such as loss of revenue, unavailability of systems or loss of data) arising from or in connection with any use of information on or access through this web site for any reason whatsoever (including negligence).

Where any statue implies any term into your use of or any arrangement arising our of the accessing of this web site and that statue prohibits exclusion of that term, then that term is included. If and to the extent permitted by the stature, however, Acorn Financial Services and its contractors’ liability for any breach of such terms is limited to the resupply of services.

 

Website information and content:

The information provided on this website does not cover all aspects of the law on the relevant subject matter. Professional advice should be sought before any action is taken based upon the matters described and discussed on this site.

To the extent permitted by law, we make no representations about the suitability of the content of this site for any purpose. All content is provided without any warranty of any kind. We disclaim all warranties and conditions with regard to the content, including but not limited to all implied warranties and conditions of fitness for a particular purpose, title and non-infringement.

We will not be liable for any damages or injury caused by, including but not limited to, any failure of performance, error, omission, interruption, defect, delay in operation of transmission, computer virus, or line failure. To the extent permitted by law we will not be liable for any damages or injury, including but not limited to, special or consequential damages that result from the use of, or the inability to use, the materials in this site.

We believe the content of this site to be accurate, complete and current; however there are no warranties as to the accuracy, completeness or currency of the content. It is your responsibility to verify any information before relying on it. The content of this site may include technical inaccuracies or typographical errors.

We reserve the right to modify the content of this site from time to time.

General Advice:

This information may be regarded as general advice. That is, your personal objectives, needs or financial situations were not taken into account when preparing this information.

Accordingly, you should consider the appropriateness of any general advice we have given you, having regard to your own objectives, financial situation and needs before acting on it.

Where the information relates to a particular financial product, you should obtain and consider the relevant product disclosure statement before making any decision to purchase that financial product.

Anonymous data:

We use technology to collect anonymous information about the use of our website, for example when you browse our website our service provider logs your server address, the date and time of your visit, the pages and links accessed and the type of browser used. It does not identify you personally and we only use this information for statistical purposes and to improve the content and functionality of our website, to better understand our clients and markets and to improve our services.

Cookies:

In order to collect this anonymous data we may use “cookies”. Cookies are small pieces of information which are sent to your browser and stored on your computer’s hard drive. Sometimes they identify users where the website requires information to be retained from one page to the next. This is purely to increase the functionality of the site. Cookies by themselves cannot be used to discover the identity of the user. Cookies do not damage your computer and you can set your browser to notify you when you receive a cookie so that you can decide if you want to accept it. Once you leave the site, the cookie is destroyed and no personal or other information about you is stored.

Forms:

Our Website allows visitors to submit information via Self-Service forms (Claim Forms, Employment and Contact request). The information submitted via the Forms is not encrypted – an option is available for claim forms to be downloaded in PDF format for faxing. Should you be concerned about confidentiality of the claim information, this would be the recommended method.

Information collected via on-line forms is sent to our offices via EMAIL (not encrypted) and is also stored on a database which is accessible by Acorn staff only (password protected).

We also use your information to send you requested product information and promotional material and to enable us to manage your ongoing requirements, e.g. renewals, and our relationship with you, e.g. invoicing, client surveys etc.

Opting out:

We may occasionally notify you via via direct marketing about new services and special offers, events or articles we think will be of interest to you. We may send you regular updates by email or by post on insurance matters. If you wish to be precluded from being contacted by the Acorn Financial Services please email [email protected]

We may use your information internally to help us improve our services and help resolve any problems.

Tell us what you think

We welcome your questions and comments about privacy. If you have any concerns or complaints, please contact us via email at [email protected]

Dispute/Complaints Resolution Procedure

If you have a complaint about the services provided, you should take the following steps:

  • Contact us and tell your Account Broker about your complaint.
  • If your complaint is not satisfactorily resolved within three days, please call us on;
  • Phone: 08 8367 0330, or put your complaint in writing and send it to:
  • Suite 2, 68 North Terrace, Kent Town SA 5067 or;
  • Email: [email protected]

We will endeavour to resolve your complaint quickly and fairly.